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Privacy Policy


San Antonio River Authority Web Procedure


Brand & Public Communications

I. Information for Public Users of River Authority Social Media

Website Notice

A “user” is defined an any individual who utilizes, accesses, engages, or interacts with any social media web property operated by the San Antonio River Authority (River Authority).

By visiting any social media web property operated by the River Authority, users agree to abide by the terms set forth below and must abide by applicable state and federal laws, such as copyright and defamation laws, as well as the terms of service, terms of use, privacy policies, and other requirements of any communications platforms used.

A social media web property is defined as: Software or service provided via the Internet used to communicate and share information between people, especially customers or constituents, and where customers, constituents, or the general public share in the creation and development of content.

The River Authority is not responsible or liable for content posted by any public user in any forum, message board, or other social media resources, and such user comments do not reflect the opinions and/or position of the River Authority.

User Participation

Users participate at their own risk. Users are responsible for their comments, photos, username, and another other information provided on the River Authority’s social media web properties, including ensuring permission has been granted for submitted content.

Users are expected to uphold the highest standards of ethical behavior and to use the River Authority social media forums for constructive communication related to information, library, reading, records management, history, and related information services topics.

Posts and comments are all public and may be viewed by all users.

Users should be careful about posting any private or personally identifiable information.

Posts and comments that include sensitive personal information are subject to removal.

Monitoring – All published River Authority social media content is subject to monitoring. This content includes digital text and images. User-generated posts may be rejected or removed when the agency considers the content of a post:

  1. Used without permission or in violation of copyright or trademark laws (at the time of agency discovery)
  2. Off-subject or out of context
  3. Contains obscenity or material that appeals to the prurient interest
  4. Contains personally identifiable information or sensitive personal information
  5. Is threatening, harassing, offensive, discriminatory, defamatory, or otherwise deemed inappropriate by our agency
  6. Incites or promotes violence or illegal activities
  7. Contains information that reasonably could compromise public safety
  8. Advertises or promotes a commercial product or service, or any entity or individual
  9. Promotes, endorses, or contains disparaging language about political campaigns, candidates or office holders
  10. Contains personal attacks or insulting statements directed toward an individual
  11. Are of a repetitive or “spamming” in nature (the same comment posted multiple times)

Users who violate these terms of use may be blocked from the River Authority’s social media properties.


Effort will be made for content (such as images, posts, videos, and comments) on social media web properties operated by the River Authority to be placed on features that are accessible. However, the agency’s social media properties derive from third party sites, and each third party site applies its own policies to a given social media property. Since accessibility requirements apply to the content contained in the media, and not in the features of the third party site, content posted on third party sites is duplicated on other channels from the River Authority. For people with disabilities, web content and documents in other formats are available on request.

Terms of Service

River Authority social media sites are third party sites and have terms of service and policies that are not governed by River Authority or the State of Texas. These third party sites are not official River Authority websites and the third party’s website terms of service and policies apply.

River Authority social media sites, including posts and comments made by the River Authority and users, are considered public information, which is subject to Open Records Laws, and must be retained by the River Authority for two (2) years.

II. Privacy Notice

This privacy notice discloses the privacy practices for ( This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, or as may be required by law.

Unless you ask us not to, we may contact you via email in the future to tell you about new products or services to solicit your opinion, or to notify you of changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

IP Addresses

We use visitors' IP addresses to help diagnose problems with our Web server and to administer our Web site.

Web Site Statistics

We use online analytics tools to create summary statistics of our Web site's usage. These statistics are used to reflect usage summaries such as: general access (number of visits received, pageviews); resources accessed (our most and least popular pages); activity statistics (outbound links); referrers and keywords (search engines and sites that point to our site); and browsers and mobile devices (including geotargeting and geofencing).

Contacting the San Antonio River Authority

If you have any questions about our privacy policy, the practices of our site, or your dealings with our Web site, please contact:

Brand & Public Communications
San Antonio River Authority
100 E. Guenther
San Antonio, TX 78204
(210) 227-1373

e-mail – [email protected]