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Contact Us

Address

201 W. Sheridan St.
San Antonio, Texas 78204

By Phone

Main Office

Utilities

Local: (210) 227-1373
Toll Free: (866) 345-7272

Utilities Request Form
 

CONTACT US

  • General Inquiries
  • Translation Services
  • Discrimination Claims

For all General Comments & Questions, please complete the form below.

Information and Services for Persons with Disabilities

Frequently Asked Questions

San Antonio River Authority (River Authority) is committed to providing individuals with disabilities an equal opportunity to participate in and benefit from the River Authority’s programs, activities, and services.

Individuals may request reasonable accommodations from the River Authority that they believe will enable them to have such equal opportunity to participate in our programs, activities, and services.

Information and Services for Persons Limited English Proficiency

Because approximately 90% of the households with Limited English Proficiency (LEP) in the River Authority’s jurisdiction are proficient in Spanish, the River Authority dedicates resources to make key materials available in both English and Spanish.  In addition, the River Authority will provide upon request:

  • Free aids and services, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities.
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  • Free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency.
  • If you need these services, please contact the Public Communications department at 210-227-1373.

NOTICE OF NONDISCRIMINATION

The San Antonio River Authority complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:

  • Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language).
  • Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability
  • Title IX of the Educations Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
  • Age Discrimination Act of 1975, which prohibits discrimination based on age.
  • U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.

To File a Complaint

If you think that the San Antonio River Authority has failed to provide these services or discriminated in another way based on race, color, national origin (including language), disability, sex, or age, you can file a complaint in person or by mail, fax or email with the Legal Department [email protected], 210-227-1373, 100 E. Guenther, San Antonio TX, 78204.

You can also file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):

E-mail: [email protected] (fastest method to submit your complaint)

Fax: 202-401-4708

U.S. Mail:

U.S. Department of Homeland Security

Office for Civil Rights and Civil Liberties

Compliance Branch

245 Murray Lane, SW

Building 410, Mail Stop #0190

Washington, D.C. 20528

For additional information: www.dhs.gov/crcl Phone: 202-401-1474 Toll-Free: 1-866-644-8360