Shawna L. Arroyo serves as the User Services Manager for Information Technology and Planning & Project Management. She oversees technical support, enterprise applications, gis, infrastructure, and the project management team.
Before coming to the River Authority, Shawna worked at New Mexico State University (NMSU) and Texas A&M-San Antonio. Mrs. Arroyo was also the Manager of Student Technology & Planning and Project Manager Sr. at New Mexico State University. Over the course of her positions she worked on managing over a $1.9M student technology fee, computer labs, general use stations and printing on campus. She also worked on strategic planning, information technology summits, and state-wide educational conferences. She has worked on various projects that included enterprise planning (e.g. Banner implementation), application development and implementation, and project portfolio management. Shawna has also worked at Texas A&M-San Antonio as a Manager of Users Services. She was instrumental in researching, evaluating, and implementing academic and administrative technology. She oversaw the helpdesk, desktop support and the computer labs. Mrs. Arroyo served as the chair for NMSU’s employee council, voting member for the Sustainability Council, Chair of Employee Recognition Committee, ex-officio member of the Faculty Advisory Committee on Technology, board member of the Online Course Improvement Program (OCIP), and member of Student Life for NMSU.
Shawna holds a bachelor’s of Business Administration in Management and a Masters of Arts in Curriculum & Instruction from New Mexico State University.